At Elderly Companion Services, we prioritize your privacy and the protection of your personal information. Our commitment is reflected in this Privacy Policy, which details our approach to handling data responsibly, in adherence with various privacy laws such as Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, and others.
This policy is designed to cover all aspects of our operations, including our website, applications, services, and products. Please note that this policy does not apply to external platforms, applications, products, or services you may access through links on our site, each of which has its own privacy policy.
We collect personal data across various interactions with us: when you use our applications and services, visit our websites, or engage with our communications, such as newsletters, emails, phone calls, texts/SMSes, etc. The types of personal data we gather include, but are not limited to, account information, payment details, financial records, purchase histories, mobile device identifiers, location data, feedback, social media data, and product-related information. This information is collected through user input, direct interactions with us, and via automated technologies implemented on our platforms. In certain cases, we may also receive personal data from third parties, always in accordance with their privacy policies.
Our use of cookies aims to enhance your experience on our site and gather analytics for improving our services. These cookies can be categorized as Strictly Necessary, Preference, or Analytics, and you have the option to manage non-essential cookies through our dedicated Cookie Manager tool.
We are committed to retaining your personal data for no longer than necessary, as required by relevant laws, or for the purposes for which it was collected. Once we no longer need your data for these purposes, we take steps to delete or anonymize it in a secure manner.
The security of your personal data is paramount to us. We implement organizational safeguards and security measures, including employing encryption for communication and selecting secure third-party processors, to protect your information from unauthorized access, use, or disclosure.
We recognize the importance of protecting children’s privacy. As such, we do not intentionally collect personal data from individuals under the age of 18. If we become aware that we have collected personal data from children under this age without verification of parental consent, we will take steps to remove that information from our servers.
Under certain jurisdictions, you may have rights regarding your personal data, including access, rectification, erasure, restriction, portability, the right to object, non-discrimination, the right to file appeals or complaints, and the right to withdraw consent at any time. To exercise these rights, please reach out to our privacy team with a clear description of your request.
We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or requirements under the law. Any changes will be posted on our website for your review and acknowledgment.
Should you have any questions, wish to unsubscribe from our services, or need to address data-related matters, please feel free to contact our privacy team at [email protected], or through written correspondence to the address provided on our website.